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Communicates meeting purpose and agenda to participants
Ensures that the meeting stays on track
Builds consensus
Mobilizes participants to take action
Determines stakeholder's service requirements in terms of timing and quality
Takes extraordinary steps to meet stakeholder's needs and service requirements
Follows up to ensure stakeholder satisfaction
Takes corrective actions in instances of stakeholder dissatisfaction
Pro-active in putting forward ideas and potential solutions.
Takes on tasks outside his/her normal role.
Seeks new opportunities.
Makes suggestions to solve problems and improve work processes/methods without being asked.
Establishes up-front performance goals and expectations
Effectively monitors and evaluates the results of subordinates’ work
Provides corrective and/or progressive disciplinary actions to modify/improve inappropriate behavior or performance.
Holds team members accountable for honoring their commitments
Identifes trends and interrelationships
Takes steps to research and thoroughly understand the problem
Is able to formulate effective solutions to the problem
Evaluates the solution and takes further corrective steps where necessary
Sets measurable goals and standards
Sets up mechanisms to ensure that quality/productivity standards are adhered to
Takes corrective action when goals are not met, standards are not adhered to
Personally intervenes when quality/productivity standards are not adhered to
Ensures that results can be measured and evaluated
Takes extraordinary measured to ensure that results are achieved
Perserveres and overcomes obstacles to ensure that results are achieved
Results are consistently achieved within time frames
Keeps promises and commitments.
Is thorough when performing work and conscientious about attending to detail.
Always willing to assist others.
Can be counted on to complete projects and assignments despite time constraints.