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Builds relationships with key internal or external stakeholders that will assist in the achievement of objectives or positioning of the organisation.
Identifies and evaluates the key benefits and risks associated with developing
Develops partnering possibilities into effective working partnerships.
Evaluates the performance of partnerships, using findings to inform future working.
Recognizes when prevailing practices/beliefs should be challenged to accomplish process improvements.
Understands and addresses resistance to change
Helps direct reports and others understand rationale for change.
Works with and through others to implement change.
Identifies/creates development opportunities
Provides feedback and guidance to subordinates on their performance
Empowers subordinates by delegating appropriate tasks and other responsibilities to them.
Systematically develops the knowledge, skills and competencies of subordinates, required to advance their careers.
Employs effective problem solving skills to understand the conflict
Is aware of and sensitive to interpersonal dynamics
Successfully addresses the source of the conflict
Works to create win – win solutions
The task which is to be delegated is clearly defined and explained.
A feedback mechanism is agreed upon which will allow manager and subordinate to evaluate the outcome
Room is allowed for the subordinate to use his/her initiative in determining how the outcome is to be achieved
Support, guidance and training is provided to the subordinate where needed
Able to gain other people’s agreement or acceptance of ideas, plans, products or actions.
Uses different approaches and influencing techniques that are appropriate to different people or situation
Influences and persuades others to give their agreement and commitment to a decision or course of action which they initially opposed.
Influences others by expressing self effectively in a group and in one to one situations.
Listens to and understands other party’s position
Communicates own position and proposals effectively
Identifies and effectively uses negotiating levers
Takes people's views into account and changes position when appropriate.
Encourages participation and contributions from team members
Takes step to build esprit de corps and team morale
Builds trust and co -operation between team members
Provides support to team members